Orders-Delivery
Stock availability depends on supplier demand and isn't guaranteed by INFOLED. We aren't liable for delays caused by variables outside our direct control.
Legal
Terms of Sale
Transparency is fundamental to every project we deliver. These Terms of Sale explain the general conditions that apply to the products, services, installations, and support provided by INFOLED.
Pricing
Pricing can't be guaranteed beyond 5 working days from the date of quoting, due to exchange-rate movement and current market conditions.
Payment
Overdue accounts may attract interest at 25%. Goods remain the property of INFOLED until paid in full.
Warranties & Service Level Agreements
SLA clients: INFOLED assists with the manufacturer warranty process but doesn't guarantee the outcome. Through an SLA we facilitate supplier product warranties, though this excludes labour to remove, correct, recommission or reinstall equipment.
Non-SLA clients: warranties are enforced directly with the manufacturer. Investigative, technical and report requests are quoted separately. Non-SLA systems aren't monitored, and using outside contractors voids compliance guarantees.
Cancellations
As each solution is custom designed and equipment is procured specifically for your project, deposits are non-refundable once accepted and stock has been allocated or ordered.
Liability
The end user uses the system entirely at their own risk. INFOLED, its staff and subcontractors aren't liable for damage from defects or loss caused by the system. INFOLED maintains public liability insurance and contractor's product all-risks insurance during installation.
Data Privacy & Security
INFOLED won't share, distribute or disclose any client's personal information, in line with the POPI Act, without prior consent.